SEPHORA in Santa Clara, California

I could spend hours in this store. Love the Urban Decay. Wish they still had Grifter eyeshadow by Urban Decay. That was my favorite.

This place sucks they have all the time to be offended by things but no time to actually do their job. Ok so i walked in a hr and 15 minutes left until closing there was plenty of staff but immediately i was told no one could do my make up because it was close to closing because it would take 45 mins yet there was more than 45 mins to do the job or at least do what they could.. He called someone and said theyed be with me in 15 mins yet another 15 minutes passed until someone came... So a young lady starts cleaning her brushes for 6 to 8 minutes..she literally cleaned her brushes for 6 to 8 minutes and i started small talk with her at some point i said she reminded me of a good friend of mine that the kids use to call her tucan sam because of her nose but shes a pretty girl and i simply said she kind of reminded me of her she left and went in the back and started crying.... Smh it was just a horrible experience i never ended up getting my face properly done. The service was horrible and the employees unstable.. They have horrible customer service and seem to take things way too personal.. It seems like they just come to work to hang vs actually work ive never been to a sephora location such as this that was so unprepared and unwilling to help. The floor make up employees just want their check at the end of the week..who ever owns this store needs to come in as a mystery shopper or something because these people are untrained and give sephora a bad rep.. the absolute worst sephora ive been to in the country. Hire new staff.